Terms of Service

1. Description of Goods and/or Services

Icons is a business in the Audio industry that has a Retail store and Online sales platform.

2. Delivery Policy

Subject to receipt of payment and availability, requests will be processed within 1 day and delivery confirmed by way of Email, Phone Call or Text Message. Any item valued over R1,000.00 will be delivered at no additional charge. Items valued below R1,000.00 will attract a delivery fee. A registered courier company of our choice will deliver all items.

3. Stock Availability and Order Fulfillment

• Please note that at any given time, ICONS holds a large inventory of goods across all categories on our website.
• Due to Covid-19 the manufacturing, logistics and supply of goods globally has been inconsistent. However, stock is arriving at our warehouse on a weekly basis and your order will be supplied as soon as possible.
• Should the product you have ordered not be available, ICONS will endeavour to offer you an equivalent, or an upgrade where possible. Should we be unable to do so, Icons will refund your purchase.

4. Export Restriction

The offering on this website is available to any and all Clients, whether inside South Africa, or cross-border. Additional courier/delivery fees will however apply to Clients based outside of South Africa.

5. Return and Refunds Policy

The provision of goods and services by Icons is subjectto availability. In cases of unavailability, Icons will offer either an alternative product, an upgrade where possible, or a refund to the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Should any goods received from Icons be damaged upon receiving them, Icons will replace the damaged item subject to availability, or offer an alternative product. All items supplied by Icons carry a 12-month limited warranty (factory faults only). Items damaged due to misuse or abuse will not be covered under this or any other warranty from Icons

6. Customer Privacy Policy

Icons shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Please view our full privacy policy here.

7. Card acquiring and Security

Payment may be made via EFT (Electronic Funds Transfer), one of our trusted Payment Gateways, or in-store using all Major credit card types or Cash. Online card transactions will be acquired via PeachPayments who is an approved payment gateway for all South African acquiring banks. PeachPaymentse use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the Icons website

This is what peach payments does on our platform, to ensure that customers’ sensitive payment details are safe :

7.1. Card transactions

Neither our merchants nor peach payments’ team has access to full card / bank details, when transactions are processed via peach systems card processing. All card transactions are typically initially processed via 3D-Secure, at least once to validate and make sure that the actual card holder, as registered with the issuing bank, is making the transaction.

How does 3D-Secure authenticate the customer ?

3D-Secure requires the customer to authenticate these transactions, by entering a one time pin (OTP). This OTP is triggered directly to the customer via SMS / USSD / email depending on the customer’s arrangement with their bank.

Neither a merchant / business / App / website nor peach operations staff have access to this OTP ; therefore neither the merchant nor peach can abuse the customer’s card authentication.

For saved cards (tokenisation for single-click and subscriptions), the customer opts to store their cards securely on our systems, so that they can seamlessly checkout on subsequent transactions without having to re-enter their card details. We tokenise and issue an ID, which represents the customer’s card details. This ID is what is referenced for payments. This way, the actual card details do not touch your systems or ours. The details are stored in a PCI DSS Level 1 vault.

7.2. EFT transactions

Customers make EFT payments on our website, where applicable, directly from their bank accounts, by pushing a payment to your business bank account. The customer would need to authorise this by entering their internet banking username and password in a secure browser environment. An OTP being sent to them to authorise the payment. Please note that this workflow all depends on the customer’s configuration / agreement with the bank.

Neither a merchant / business / App / website nor peach operations team have access to the customers’ username, password or OTP ; therefore neither can abuse the customer’s account.

Some Instant EFT providers also ensure that they are PCI DSS compliant. This means that they subject their Instant EFT solutions to the highest standards of payments processing compliance. This is to ensure that it is as secure as possible for a customer to enter their banking username and password in their browser to make an EFT payment.

7.3. SSL certificate and secure servers

As a merchant, we ensure that our web servers, that host our platforms and interact with peach systems, are secure. This is implemented on our server to ensure that all information entered on our site is encrypted and secure, while being sent across the internet. Our website has a secure lock HTTPS:// prefix in the web URL.

8. Customer Contact Details

Customer contact details will be stored by Icons separately from card details, for Marketing purposes. Should Clients not wish to receive any Marketing information from Icons, Clients are welcome to opt out or unsubscribe at any time.

Please read more in our privacy policy here.

9. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Icons takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, delivery of goods and dispute resolution.

11. Country of Domicile

This website is governed by the laws of South Africa, and Icons chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Unit 4 Design on Appel, 14 Appel Road, Kramerville, 2090.

12. Variation

Icons may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information

This website is run by Soundology (Pty) Ltd, based in South Africa, trading as Icons, and with registration number 2018/388776/07. Cliff Janit is Managing Director.

14. ICONS Contact Details

Company Physical Address: Unit 4 Design on Appel, 14 Appel Road, Kramerville, Sandton, Johannesburg, Gauteng, 2090, South Africa
Email: support@iconsshop.co.za
Telephone: 010 822 9370/1